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Effective Date: 30 September 2024

Last Updated: 12 September 2024

Welcome to CamerMarket! We are committed to ensuring a satisfactory shopping experience. This Refund Policy outlines our standard refund practices and conditions. Please note that individual vendors may have their own refund policies, which may override this general policy.

1. General Refund Policy

1.1 Eligibility for Refunds

Refunds may be requested under the following circumstances:

• Defective or Damaged Products: The product is received in a defective or damaged condition.
• Wrong Item Shipped: The customer received a different item than what was ordered.
• Product Not as Described: The product does not match the description or images provided on our website.
• Shipping Errors: Issues related to shipping, including incorrect packaging or delivery errors.
• Order Cancellation: The customer cancels the order before it has been shipped.
• Change of Mind: The customer decides to return the product within the allowed return period, provided the product is in its original condition.
• Size or Fit Issues: For products where size or fit is a concern (e.g., clothing or footwear).
• Quality Issues: The product does not meet the expected quality standards.
• Expired Products: Products that are close to or past their expiration date.
• Incomplete or Missing Parts: The product is missing parts or accessories.
• Warranty Claims: Products with issues covered under warranty.

1.2 Non-Eligibility for Refunds

Refunds will not be issued for:

• Products Not in Original Condition: Items that have been used, damaged, or altered.
• Personalized or Custom Orders: Items that have been customized or made to order.
• Digital Products: Downloadable or digital products are generally non-refundable.
• Products Purchased During Promotions: Some promotional sales may be final, as specified in the promotion terms.

1.3 Return Process

To initiate a return, please follow these steps:

1. Request a Return: Contact our customer service team at [insert contact email/phone number] to request a return authorization. Provide your order number and reason for return.
2. Return Authorization: You will receive a Return Merchandise Authorization (RMA) number and return instructions.
3. Pack and Ship: Package the product securely, including all original packaging, parts, and accessories. Ship it to the address provided with the RMA number.
4. Inspection: Once received, the product will be inspected to ensure it meets our return criteria.

1.4 Refund Processing

• Refund Method: Refunds will be processed to the original payment method. If the payment method is no longer available, we will issue store credit.
• Processing Time: Refunds are typically processed within 7-14 business days after receiving and inspecting the returned product.
• Shipping Costs: Shipping costs for returning items are the customer’s responsibility unless the return is due to an error on our part (e.g., defective or incorrect items).

1.5 Vendor Override

Individual vendors on CamerMarket may have their own refund policies that override this general policy. Please check the vendor’s specific refund policy for details. In case of any discrepancies, the vendor’s policy will apply.

2. Vendor Refund Policies

Vendors may establish their own refund policies, which should be clearly communicated to customers on their store pages. Vendors are responsible for handling returns and refunds in accordance with their policies, which may include additional conditions or requirements.

3. Contact Us

For any questions or concerns regarding refunds, please contact our customer service team:

• Email: contact@camermarket.com
• Phone: +237 620582232/ +237 652378292
• Address: St John Institute, Yaounde, Cameroon, CM

We are here to help and ensure that you have a pleasant shopping experience. Thank you for choosing CamerMarket!