Effective Date: 30 September 2024
Last Updated: 12 September 2024
Welcome to CamerMarket! We are committed to ensuring a satisfactory shopping experience. This Refund Policy outlines our standard refund practices and conditions. Please note that individual vendors may have their own refund policies, which may override this general policy.
1. General Refund Policy
1.1 Eligibility for Refunds
Refunds may be requested under the following circumstances:
- Defective or Damaged Products: The product is received in a defective or damaged condition.
- Wrong Item Shipped: The customer received a different item than what was ordered.
- Product Not as Described: The product does not match the description or images provided on our website.
- Shipping Errors: Issues related to shipping, including incorrect packaging or delivery errors.
- Order Cancellation: The customer cancels the order before it has been shipped.
- Change of Mind: The customer decides to return the product within the allowed return period, provided the product is in its original condition.
- Size or Fit Issues: For products where size or fit is a concern (e.g., clothing or footwear).
- Quality Issues: The product does not meet the expected quality standards.
- Expired Products: Products that are close to or past their expiration date.
- Incomplete or Missing Parts: The product is missing parts or accessories.
- Warranty Claims: Products with issues covered under warranty.
1.2 Non-Eligibility for Refunds
Refunds will not be issued for:
- Products Not in Original Condition: Items that have been used, damaged, or altered.
- Personalized or Custom Orders: Items that have been customized or made to order.
- Digital Products: Downloadable or digital products are generally non-refundable.
- Products Purchased During Promotions: Some promotional sales may be final, as specified in the promotion terms.
1.3 Return Process
To initiate a return, please follow these steps:
- Request a Return: Contact our customer service team at [insert contact email/phone number] to request a return authorization. Provide your order number and reason for return.
- Return Authorization: You will receive a Return Merchandise Authorization (RMA) number and return instructions.
- Pack and Ship: Package the product securely, including all original packaging, parts, and accessories. Ship it to the address provided with the RMA number.
- Inspection: Once received, the product will be inspected to ensure it meets our return criteria.
1.4 Refund Processing
- Refund Method: Refunds will be processed to the original payment method. If the payment method is no longer available, we will issue store credit.
- Processing Time: Refunds are typically processed within 7-14 business days after receiving and inspecting the returned product.
- Shipping Costs: Shipping costs for returning items are the customer’s responsibility unless the return is due to an error on our part (e.g., defective or incorrect items).
1.5 Vendor Override
Individual vendors on CamerMarket may have their own refund policies that override this general policy. Please check the vendor’s specific refund policy for details. In case of any discrepancies, the vendor’s policy will apply.
2. Vendor Refund Policies
Vendors may establish their own refund policies, which should be clearly communicated to customers on their store pages. Vendors are responsible for handling returns and refunds in accordance with their policies, which may include additional conditions or requirements.
3. Contact Us
For any questions or concerns regarding refunds, please contact our customer service team:
- Email: contact@camermarket.com
- Phone: +237 620582232/ +237 652378292
- Address: St John Institute, Yaounde, Cameroon, CM
We are here to help and ensure that you have a pleasant shopping experience. Thank you for choosing CamerMarket!
Bob –
To find Hallmark 2024 Keepsake Ornaments. Through the years and moving the markers from the 80’s went missing. This is a new start. I will be looking for 2025 in the future. They are perfect in size, design, and quality.
Penny A Ryan –
Very pretty, I bought it for my mum who had 2022 and 2024 and wanted 2023. I was glad to find it for her. These ornaments are a great size, small enough for a smallish christmas tree but large enough to use elsewhere. The packaging holds up well for safe storage
Pierre –
It’s for my oldest granddaughter I will see her next week I know she will like it for her tree.
Crazytown –
Snowflake is just what I wanted. Size was correct and the price was right.
Tamara Traber –
I have each year’s ornament. Love it!!
Tracey Bridges –
We get a Hallmark tree ornament every year. This year it was very disappointing. It was beautiful by design but red in color makes it look cheap and tacky. Please Hallmark…do better!
TD 27 –
Perfect keepsake gift!!!
STACEY ZACHER –
I buy the hallmark dated snowflake ornament every year for my Christmas tree. They are always so beautiful every year
Barbara A Maddock –
This 2034 ball is very light green and pretty
C. Sharpsteen –
I’ve been buying these in a store for over 30 years now but a couple of years ago moved to a town that didn’t have a Hallmark store for nearly 50 miles and have suffered a stroke so I looked on Amazon last year and found one cheaper than in stores. I got this one this year. I like them because they have the year on them.
Tracy Barnes –
Perfect addition to our yearly ornament gifts.
Ronda –
This item was packaged well and shipped quickly. It’s absolutely beautiful. The quality is amazing and will bring us many years of enjoyment.
Jamie –
I buy these for my wide every year. I have been purchasing them not for going on 18 years. They are made so well. I have never had a problem with them breaking. They are about the size of a baseball and weigh a couple ounces to a quarter of a pound. Each year is a little different and they have the year on them which my wife loves.