Effective Date: 30 September 2024
Last Updated: 12 September 2024
Welcome to CamerMarket! We are committed to ensuring a satisfactory shopping experience. This Refund Policy outlines our standard refund practices and conditions. Please note that individual vendors may have their own refund policies, which may override this general policy.
1. General Refund Policy
1.1 Eligibility for Refunds
Refunds may be requested under the following circumstances:
- Defective or Damaged Products: The product is received in a defective or damaged condition.
- Wrong Item Shipped: The customer received a different item than what was ordered.
- Product Not as Described: The product does not match the description or images provided on our website.
- Shipping Errors: Issues related to shipping, including incorrect packaging or delivery errors.
- Order Cancellation: The customer cancels the order before it has been shipped.
- Change of Mind: The customer decides to return the product within the allowed return period, provided the product is in its original condition.
- Size or Fit Issues: For products where size or fit is a concern (e.g., clothing or footwear).
- Quality Issues: The product does not meet the expected quality standards.
- Expired Products: Products that are close to or past their expiration date.
- Incomplete or Missing Parts: The product is missing parts or accessories.
- Warranty Claims: Products with issues covered under warranty.
1.2 Non-Eligibility for Refunds
Refunds will not be issued for:
- Products Not in Original Condition: Items that have been used, damaged, or altered.
- Personalized or Custom Orders: Items that have been customized or made to order.
- Digital Products: Downloadable or digital products are generally non-refundable.
- Products Purchased During Promotions: Some promotional sales may be final, as specified in the promotion terms.
1.3 Return Process
To initiate a return, please follow these steps:
- Request a Return: Contact our customer service team at [insert contact email/phone number] to request a return authorization. Provide your order number and reason for return.
- Return Authorization: You will receive a Return Merchandise Authorization (RMA) number and return instructions.
- Pack and Ship: Package the product securely, including all original packaging, parts, and accessories. Ship it to the address provided with the RMA number.
- Inspection: Once received, the product will be inspected to ensure it meets our return criteria.
1.4 Refund Processing
- Refund Method: Refunds will be processed to the original payment method. If the payment method is no longer available, we will issue store credit.
- Processing Time: Refunds are typically processed within 7-14 business days after receiving and inspecting the returned product.
- Shipping Costs: Shipping costs for returning items are the customer’s responsibility unless the return is due to an error on our part (e.g., defective or incorrect items).
1.5 Vendor Override
Individual vendors on CamerMarket may have their own refund policies that override this general policy. Please check the vendor’s specific refund policy for details. In case of any discrepancies, the vendor’s policy will apply.
2. Vendor Refund Policies
Vendors may establish their own refund policies, which should be clearly communicated to customers on their store pages. Vendors are responsible for handling returns and refunds in accordance with their policies, which may include additional conditions or requirements.
3. Contact Us
For any questions or concerns regarding refunds, please contact our customer service team:
- Email: contact@camermarket.com
- Phone: +237 620582232/ +237 652378292
- Address: St John Institute, Yaounde, Cameroon, CM
We are here to help and ensure that you have a pleasant shopping experience. Thank you for choosing CamerMarket!
Melissa H. –
I did not read the fine print! This is a LARGE ornament! And Oogie is squishy!! I got this on a price drop – worth every penny!
Allison M. Schultz –
A lovely addition to xmas ornament collection, but wish it had a volume control
KW –
Smaller than I was expecting but very cute. Plays one song when you press the button then stops on its own. Love it!
rita –
Great for fans of the movie!! Love it!!
Shopper1 –
Received next day! Works well with the rest of the set to complete the story. Also better priced here than at the Hallmark store!
JDL –
The 5th and last piece to my collection. Harder to come by these items now so we’ll worth the $ to complete the set. So happy!
M Jason whitehead –
The media could not be loaded.
I love Oogie and I thought this was a very cool figurine. Didnt realize you place 3 AAA batteries in bottom and it plays his song and the wheel lights up and spins. Recommended!
Lauelm –
I love it. I collect these for every year and have a black tree for them.
Sad that it came broke. I can glue it, just unfortunate.
Nisa –
The media could not be loaded.
If you are a Nightmare Before Christmas fan then you should get this.
goofins –
very well made hallmark ornament. Fun to hear Oogy sing and the colors are vivid.
Jennifer Borton –
I’m a huge Nightmare Before Christmas fan and absolutely love Oogie Boogie!! This came very well packaged! When I ordered this I didn’t realize it played music,once I put batteries in I got even more excited because it plays Oogie Boogie’s song! I also love that the voice of the song is in the late Ken Page’s voice! It’s not very often you find Oogie Boogie collectable with the Oogie Boogie song!!
kat58 –
I don’t usually spend this much on ornaments but my daughter is a huge fan. This ornament did not dissapoint! Says 8 different Oogie Boogie phrases from the movie. It has a rubber latex body so the mouth looks cool when he talks. Can’t wait to give it to her!
M Jason whitehead –
My item was shipped with package damage from Amazon. Merchandise seems ok. Shipping box didn’t have any damage