Effective Date: 30 September 2024
Last Updated: 12 September 2024
Welcome to CamerMarket! We are committed to ensuring a satisfactory shopping experience. This Refund Policy outlines our standard refund practices and conditions. Please note that individual vendors may have their own refund policies, which may override this general policy.
1. General Refund Policy
1.1 Eligibility for Refunds
Refunds may be requested under the following circumstances:
- Defective or Damaged Products: The product is received in a defective or damaged condition.
- Wrong Item Shipped: The customer received a different item than what was ordered.
- Product Not as Described: The product does not match the description or images provided on our website.
- Shipping Errors: Issues related to shipping, including incorrect packaging or delivery errors.
- Order Cancellation: The customer cancels the order before it has been shipped.
- Change of Mind: The customer decides to return the product within the allowed return period, provided the product is in its original condition.
- Size or Fit Issues: For products where size or fit is a concern (e.g., clothing or footwear).
- Quality Issues: The product does not meet the expected quality standards.
- Expired Products: Products that are close to or past their expiration date.
- Incomplete or Missing Parts: The product is missing parts or accessories.
- Warranty Claims: Products with issues covered under warranty.
1.2 Non-Eligibility for Refunds
Refunds will not be issued for:
- Products Not in Original Condition: Items that have been used, damaged, or altered.
- Personalized or Custom Orders: Items that have been customized or made to order.
- Digital Products: Downloadable or digital products are generally non-refundable.
- Products Purchased During Promotions: Some promotional sales may be final, as specified in the promotion terms.
1.3 Return Process
To initiate a return, please follow these steps:
- Request a Return: Contact our customer service team at [insert contact email/phone number] to request a return authorization. Provide your order number and reason for return.
- Return Authorization: You will receive a Return Merchandise Authorization (RMA) number and return instructions.
- Pack and Ship: Package the product securely, including all original packaging, parts, and accessories. Ship it to the address provided with the RMA number.
- Inspection: Once received, the product will be inspected to ensure it meets our return criteria.
1.4 Refund Processing
- Refund Method: Refunds will be processed to the original payment method. If the payment method is no longer available, we will issue store credit.
- Processing Time: Refunds are typically processed within 7-14 business days after receiving and inspecting the returned product.
- Shipping Costs: Shipping costs for returning items are the customer’s responsibility unless the return is due to an error on our part (e.g., defective or incorrect items).
1.5 Vendor Override
Individual vendors on CamerMarket may have their own refund policies that override this general policy. Please check the vendor’s specific refund policy for details. In case of any discrepancies, the vendor’s policy will apply.
2. Vendor Refund Policies
Vendors may establish their own refund policies, which should be clearly communicated to customers on their store pages. Vendors are responsible for handling returns and refunds in accordance with their policies, which may include additional conditions or requirements.
3. Contact Us
For any questions or concerns regarding refunds, please contact our customer service team:
- Email: contact@camermarket.com
- Phone: +237 620582232/ +237 652378292
- Address: St John Institute, Yaounde, Cameroon, CM
We are here to help and ensure that you have a pleasant shopping experience. Thank you for choosing CamerMarket!
Loraine Myers –
Bought these to give out to a few special women friends of mine who are Christians. They are like sisters to me and I wanted to give them a keepsake. These are well made and my sisters in Christ LOVED receiving these. They said they were going to use theirs for ornaments but I’m using mine as a bookmark.
Marsha J. Powers –
My niece loves otters, and she was thrilled with this ornament picturing an otter. It is really a very pretty ornament and appealing for even those who are not totally infatuated with otters.
80s rocker –
Gave this as an xmas gift to a good friend. She loves opossums and this was super cute and well made.
Brian –
Cute and good quality
Shastady Bridges –
I purchased the Elephant Christmas Ornaments as gifts for my two best friends, and they were absolutely perfect! The design is both elegant and meaningful, symbolizing our sisterhood and friendship in such a beautiful way. The intricate detailing on the acrylic ornament makes it a stunning addition to their Christmas trees.
The size is just right—not too big or too small—and the quality is excellent. The acrylic is sturdy and well-made, with a smooth finish that catches the light beautifully. The elephant design, representing strength, loyalty, and love, made it a heartfelt and thoughtful gift that my friends truly appreciated.
What I love most is how these ornaments celebrate the bond we share. They’re more than just decorations; they’re a reminder of our connection and the special memories we’ve created together.
If you’re looking for a unique and meaningful gift for your closest friends, this ornament is an excellent choice. It’s perfect for Christmas or any occasion where you want to celebrate friendship. Highly recommend!
Amy H. –
The outline of the moose and the concept is nice, but the materials, particularly the blue middle part is cheap material, and not as attractive as the photo. I guess I need to read the description of the product more carefully. A cautionary tale.
Loraine Myers –
Very pretty ornament. The only problem was getting the backing film off. Other than that, it looks really pretty on my tree.
Alanna O –
I bought this gift for my mother who LOVES bluebirds. She thought it was beautiful and immediately hung it on our tree. I believe the ornament is reasonably priced, but it was slightly larger than I expected. Wasn’t an issue though!