Effective Date: 30 September 2024
Last Updated: 12 September 2024
Welcome to CamerMarket! We are committed to ensuring a satisfactory shopping experience. This Refund Policy outlines our standard refund practices and conditions. Please note that individual vendors may have their own refund policies, which may override this general policy.
1. General Refund Policy
1.1 Eligibility for Refunds
Refunds may be requested under the following circumstances:
- Defective or Damaged Products: The product is received in a defective or damaged condition.
- Wrong Item Shipped: The customer received a different item than what was ordered.
- Product Not as Described: The product does not match the description or images provided on our website.
- Shipping Errors: Issues related to shipping, including incorrect packaging or delivery errors.
- Order Cancellation: The customer cancels the order before it has been shipped.
- Change of Mind: The customer decides to return the product within the allowed return period, provided the product is in its original condition.
- Size or Fit Issues: For products where size or fit is a concern (e.g., clothing or footwear).
- Quality Issues: The product does not meet the expected quality standards.
- Expired Products: Products that are close to or past their expiration date.
- Incomplete or Missing Parts: The product is missing parts or accessories.
- Warranty Claims: Products with issues covered under warranty.
1.2 Non-Eligibility for Refunds
Refunds will not be issued for:
- Products Not in Original Condition: Items that have been used, damaged, or altered.
- Personalized or Custom Orders: Items that have been customized or made to order.
- Digital Products: Downloadable or digital products are generally non-refundable.
- Products Purchased During Promotions: Some promotional sales may be final, as specified in the promotion terms.
1.3 Return Process
To initiate a return, please follow these steps:
- Request a Return: Contact our customer service team at [insert contact email/phone number] to request a return authorization. Provide your order number and reason for return.
- Return Authorization: You will receive a Return Merchandise Authorization (RMA) number and return instructions.
- Pack and Ship: Package the product securely, including all original packaging, parts, and accessories. Ship it to the address provided with the RMA number.
- Inspection: Once received, the product will be inspected to ensure it meets our return criteria.
1.4 Refund Processing
- Refund Method: Refunds will be processed to the original payment method. If the payment method is no longer available, we will issue store credit.
- Processing Time: Refunds are typically processed within 7-14 business days after receiving and inspecting the returned product.
- Shipping Costs: Shipping costs for returning items are the customer’s responsibility unless the return is due to an error on our part (e.g., defective or incorrect items).
1.5 Vendor Override
Individual vendors on CamerMarket may have their own refund policies that override this general policy. Please check the vendor’s specific refund policy for details. In case of any discrepancies, the vendor’s policy will apply.
2. Vendor Refund Policies
Vendors may establish their own refund policies, which should be clearly communicated to customers on their store pages. Vendors are responsible for handling returns and refunds in accordance with their policies, which may include additional conditions or requirements.
3. Contact Us
For any questions or concerns regarding refunds, please contact our customer service team:
- Email: contact@camermarket.com
- Phone: +237 620582232/ +237 652378292
- Address: St John Institute, Yaounde, Cameroon, CM
We are here to help and ensure that you have a pleasant shopping experience. Thank you for choosing CamerMarket!
Cheryl Atkins –
I got this for my nephew’s girlfriend, she loved it. It was well boxed and a super pretty gift.
She gets yearly Ornaments from her parents; I didn’t know that I was just honoring giving one yearly to
my nephew, which I found out he puts them in a box to save, but he says he remembers them all and what year he got them. It really made me happy that he thought of them as an important gift.
Nancy Whaley –
I bought this for a friend. It is so pretty in the picture, so beautiful. It had peacock on it. About 4” in diameter. Great gift Looks much better than the picture. She loved it.
DeDe –
Bought for my niece, she said the colored are so beautiful. She is going to hang them in her window year round! She loves them.
Rottie, Dobie Mom –
This little ornament is a picture of stained glass. It is rather dark so you would need to hang it right by a light to get the affect desired. Not bad but not top notch either.
LEXI –
I would call this more of a suncatcher than an ornament. It’s very beautiful, of course, but it’s very dark and you see it much better with the light behind it ..quality seems good
Amazon Customer –
I ordered several faerie ornaments like this one with different figures and settings. They are just so lovely; so bright with the sun shining through!
tatiana –
The item arrived on time, description as it is and more beautiful in person. Great gift for Christmas. Very well done too.
Dina L. Scalia –
Got this ornament for my daughter since she’s now into peacocks. It’s of beautiful quality and color. Worth the cost. Definitely would recommend.